Terms of use of the Customer Area service

Compañía Lumisa Energías S.L. (hereinafter, “LUMISA”) has developed on its website lumisa.es the Customer Area space that allows our customers (hereinafter, “User”) the possibility of accessing the services offered on the website such as contract data and invoices.

1. Identification data

General information for the purposes of Article 10 of Law 34/2002 of July 11, on services of the information society and electronic commerce.

  • Company name of the information society service provider: Compañía Lumisa Energías SL.
  • Registered address: C/ de Ausias March, 67, 08010 Barcelona
  • Inscription data in the Mercantile Registry: Volume 43048, Folio 136, Page B 419446, Inscription 1.
  • Tax identification code number: B65711855
  • Phone: 900 811 473
2. Accept

The acceptance of these Particular Conditions becomes essential for the provision of the Service by Lumisa. The Client declares, in this sense, to have read, understood and accepted these Conditions of use, made available to them, in all times on the WEB.

3. Use Policy

Prior to accessing and using the Customer Area service, please read its Terms and Conditions of use. Access to the Customer Area implies express acceptance by the User of these Terms of Use.

4. Access, registration and cancellation of the Customer Area

4.1. Access

Access to the Client Area is reserved for LUMISA clients and is free of charge. Access will be through a Username (E-mail) and a password in accordance with certain security rules that, in no way In this case, LUMISA will be unaware, from its first generation, as well as the subsequent changes necessary due to forgetfulness and/or loss.

Your password is personal and non-transferable and should not be known or communicated to third parties. The User, at any time, may modify the access password as follows: 1) You must access the Customer Area where you must retrieve the password in the “I can't access” section; 2) You will enter your email provided in the contracting form and you will receive a password to said email in order to reset the password; 3) You must access the link that will send you to the site web again and enter your new password with the required requirements and 4) The procedure will end with a confirmation message.

The User undertakes to make diligent use and not to make his username and password available to third parties, as well as to notify LUMISA as soon as possible of the loss, theft or any risk of access to the same by a third party in order to stop the unauthorized use of your account.If despite your knowledge of illegitimate or unauthorized access by a third party to your Client Area, LUMISA is not informed, it will be exonerated from any type of responsibility that may have a negative impact.

If for any reason the account is blocked or due to improper use or breach of these conditions of use and current regulations, the User must contact our customer service atcliente@lumisa.es, accompanied by the identification document in order to verify your identity and reactivate the Client Area.

4.2. Record

Prior to accessing the Client Area, it will be necessary to register Users in our system, and must provide the following personal data, including but not limited to: Email provided in the contracting process, CUPS number of the point of supply, C.I.F./D.N.I./N.I.E. and amount of any invoice.

The User is responsible for the veracity and accuracy of all the data that he enters on the web, whatever the functionality that he makes use of. Likewise, he declares that he has all the necessary permissions on the data to which access and that you have the consent for the use of data belonging to third parties. LUMISA is exempt from any responsibility for inaccurate, incomplete or incorrect data or for the lack of consent for its use and incorporation into the web.

4.3. Confirmation

The client, whose N.I.F. and email is registered in our system, will be validated by receiving an email containing a link that must be accessed to complete and validate the registration satisfactorily.

4.4. Low

The User, at any time, may unsubscribe from the service by accessing the Customer Area.

Notwithstanding the right to unsubscribe from the service, if the User later decides to reactivate the Customer Area service, they must register again. In the event that the unsubscribe occurs within the framework of any conflict or resolution of controversy, your new registration will be reserved until its resolution between the parties.

5. Intellectual and industrial property rights

The Customer Area service including, but not limited to, its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics, are the property of LUMISA or, if it is the case, it has a license or express authorization from the authors. All the contents of the website are duly protected by the regulations of intellectual and industrial property, as well as registered in the corresponding public registries.

Regardless of the purpose for which they were intended, total or partial reproduction, use, exploitation, distribution and marketing, in any case requires the prior written authorization of LUMISA.

Any use not previously authorized is considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and/or graphics that are not part of LUMISA and that may appear on the website, belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them.

LUMISA recognizes in favor of its owners the corresponding intellectual and industrial property rights, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility over them, nor does it imply endorsement, sponsorship or recommendation by himself.

6. Modifications

LUMISA reserves the right to modify, unilaterally, at any time and without prior notice, these Conditions of use of the Customer Area service. In these cases, it will be published and notified as far in advance as possible.


7. Rules of use

The User is obliged to use the Customer Area service in strict respect and observance of these conditions of use, and also of the law, custom and public order. Therefore, the User is obliged a:

  • Do not use the Customer Area service, and make use of the elements, information and content that comprise it in violation of the Law, morality and good customs, as well as public order, or the use of the products and/or services offered in a non-diligent or incorrect manner, or for illicit purposes or effects or contrary to what is established in these General Conditions or in the applicable Conditions that may be applicable.
  • Not to harm, in said use, the rights, of any kind, that correspond to third parties.
  • Do not register in the Customer Area service in the name and on behalf of any other person without their authorization.
  • Not to commit acts that limit or prevent access and use of the Customer Area service by other Users.
  • Do not illicitly access the Customer Area service, or third-party computer systems, or spread computer programs or viruses that may cause damage to computer equipment or systems, as well as the content of the Customer Area, any that are.
  • Do not use mechanisms other than those expressly enabled or recommended in the Customer Area service to obtain the information, content and services that comprise it.

Any breach of these conditions of use of the Customer Area service will empower LUMISA to deny access to the Customer Area.

8. Disclaimer

LUMISA ENERGÍAS, S.L. is exempt from any type of responsibility derived from the information published on its website provided that this information has been manipulated or introduced by a third party unrelated to it.

9. Area Suspension

LUMISA reserves the right to suspend and/or cancel, unilaterally and at any time, access to the Customer Area service or any of its parts, without prior notice.

10. Personal Data Protection

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and free movement of these data and which repeals Directive 95/46/EC (General Data Protection Regulation) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, the Access to the Customer Area service, owned by LUMISA, will only be possible if the customer has previously registered.

In the registry, the User must provide personal data that will be processed and incorporated into a Treatment Registry owned by LUMISA, in accordance with the purposes and conditions established in our Privacy Policy.

The User declares to have read, understood and accepted, giving their consent freely and unequivocally.

11. Applicable law and jurisdiction

The applicable law in case of dispute or conflict of interpretation of the terms and conditions that make up these Conditions of use of the Customer Area service, as well as any matter related to the services of this website, will be Spanish law.