Privacy Policy

This privacy policy is applicable to the processing of personal data by COMPAÑÍA LUMISA ENERGÍAS S.L. within its website and any other digital platform or electronic medium in which personal data is processed. This policy will be equally applicable in what could affect the processing of data of users of social networks on which COMPAÑÍA LUMISA ENERGÍAS S.L. carries out a processing of their data.

How will personal data be processed?

Who is responsible for processing your data?

COMPAÑÍA LUMISA ENERGÍAS, S.L., is responsible for processing the User's personal data and informs them that these data will be processed in accordance with the provisions of current regulations on personal data protection, Regulation (EU) 2016/ 679 of April 27, 2016 (GDPR) and Organic Law 3/2018, of December 5 (LOPDGDD), regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data , for which the following treatment information is provided:

For what purpose and legitimacy do we treat your data?

COMPAÑÍA LUMISA ENERGÍAS, S.L. informs the interested party that their personal data will be processed in order to maintain a commercial relationship with the User. The operations planned to carry out the treatment are:

  • Remission of commercial advertising communications by email, fax, SMS, MMS, social communities or any other electronic or physical means, present or future, that makes it possible to carry out commercial communications, as long as they have been previously authorized. These Communications will be made by COMPAÑÍA LUMISA ENERGÍAS, S.L. and related to its products and services, or to its collaborators or suppliers with whom it has reached a promotion agreement. In this case, third parties will never have access to personal data.
  • Perform statistical studies.
  • Process orders, requests or any type of request that is made by the user through any of the contact forms that are made available to them.
  • Forward the website newsletter.

This treatment will only be carried out if COMPAÑÍA LUMISA ENERGÍAS, S.L. has the consent of the interested party. Said consent will be understood as granted if the interested party provides their personal data for this purpose through the form established for this purpose on this page Web.

The personal data processed by COMPAÑÍA LUMISA ENERGÍAS, S.L. are those obtained from the user through the use of digital platforms and the contracting of products or services.

How long will we keep your data?

The personal data provided will be kept as long as there is a mutual interest to maintain the end of the treatment and when it is no longer necessary for that purpose, it will be deleted with adequate security measures to guarantee the pseudonymization of the data or the total destruction of the data. In the same way, they will be treated as long as the interested party does not revoke their consent or, where appropriate, opposes the processing of their data for the aforementioned purpose and in any case never for a period exceeding five years.

To whom do we communicate your data?

The Marketer will only communicate the data to:

  • Those third parties, public bodies and institutions of the General State Administration, regional and local administrations, including the jurisdictional bodies to which it is legally obliged to provide them.
  • The distribution company in order to be able to contract the supply on its behalf.
  • Public entities or bodies in order to manage the situation of vulnerable customers.
How did we get your data?

The personal data subject to processing by COMPAÑÍA LUMISA ENERGÍAS, S.L. are those obtained from the user through the use of digital platforms and the contracting of products or services. Therefore, the user guarantees that all the data provided is their own. ownership or is authorized for such assignment by the owner thereof.

What are your rights in relation to the processing of your personal data?

The interested party may withdraw his consent at any time through the rights that assist the User:

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment.
  • Right to file a claim with the Spanish Data Protection Agency with address at C/Jorge Juan nº6, 28001 Madrid, if you consider that the treatment does not comply with current regulations.

The exercise of these rights consists of sending a written and signed request to the email address protecciondedatos@lumisa.es with the following information:

  • Name and Surname of the User
  • Address for notification purposes
  • Photocopy of the National Identity Document
  • Request specifying the request

Contact information to exercise your rights:

  • COMPAÑÍA LUMISA ENERGÍAS, S.L.
  • Postal address: C/ de Ausias March, 67, 08010 BARCELONA (Barcelona)
Mandatory or optional nature of the information provided by the user

The Users, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or presented in download forms, expressly and freely and unequivocally accept that Your data is necessary to meet your request, by the provider, the inclusion of data in the remaining fields being voluntary.The User guarantees that the personal data provided to COMPAÑÍA LUMISA ENERGÍAS, S.L. are true and is responsible for communicating any modification of the same.

COMPAÑÍA LUMISA ENERGÍAS, S.L. expressly informs and guarantees users that their personal data will not be transferred in any case to third parties, and that whenever any type of transfer of personal data is made, express, informed and informed consent will be requested in advance. unequivocal by the Users. All the data requested through the website are mandatory, since they are necessary for the provision of an optimal service to the User. In the event that all the data is not provided, it is not guaranteed that the information and services provided are completely adjusted to your needs.

Security measures

COMPAÑÍA LUMISA ENERGÍAS, S.L. reserves the right to unilaterally modify these Conditions at any time and without prior notice. In these cases, it will be published and notified as far in advance as possible. reserves the right to unilaterally modify, at any time and without prior notice, the presentation and configuration of the Web.

Chat Conditions

The CHAT service is available free of charge to Users who are or are not clients of COMPAÑÍA LUMISA ENERGÍAS, S.L., which can be accessed by logging into Messenger. This chat service will always be visible on the website www.lumisa .es, at the bottom right. COMPAÑÍA LUMISA ENERGÍAS, S.L. offers the possibility of making inquiries through CHAT, as well as to answer questions and provide information about our products.

Selecting the CHAT option that is governed by the following Chat Conditions:

  • The User will not use obscene, dirty, lewd or excessively violent language.
  • The use of sentences in capital letters will be avoided.
  • No personal data of third parties will be provided.
  • We do not accept off-color words or attacks on our customer service staff.

Privacy policy on social networks

Information about the person responsible for processing the data hosted on the official website of COMPAÑÍA LUMISA ENERGÍAS, SL on the social network.

In accordance with the duty of information established in Regulation (EU) 2016/679 of April 27 (GDPR) and Organic Law 3/2018, of December 5 (LOPDGDD) COMPAÑÍA LUMISA ENERGÍAS, SL wishes to inform of the users of this social network the policy regarding the treatment and protection of the personal data of those people who voluntarily access and use the official page of COMPAÑÍA LUMISA ENERGÍAS, SL in it. official website of COMPAÑÍA LUMISA ENERGÍAS, SL assumes that you expressly accept this privacy policy and that you consent to the processing of your personal data, as provided in it.

1. What is our Data Policy regarding minors or disabled persons?
  1. Access and registration in this social network is prohibited to minors under fourteen (14) years of age, so that the access and use of minors under fourteen (14 years) of the COMPANY's official website is also prohibited. LUMISA ENERGÍAS, SL in the same.For its part, if the user is unable, COMPAÑÍA LUMISA ENERGÍAS, SL warns that the consent of the holder of parental authority or guardianship of the user or his legal representative will be necessary for the access and use of this official website COMPAÑÍA LUMISA ENERGÍAS, SL COMPAÑÍA LUMISA ENERGÍAS, SL will be expressly exempt from any liability that may arise from the use of its official website by minors and incapable persons, said responsibility being that of their legal representatives in each case.
2. What is the identification of the company name of the person responsible for the file?
  1. The user is informed that COMPAÑÍA LUMISA ENERGÍAS, SL, with registered office at C/ de Ausias March, 67, 08010 BARCELONA, is responsible for the files and processing through which they are collected and store the user's personal data as a result of the registration and use of the official website of COMPAÑÍA LUMISA ENERGÍAS, SL on this social network, without prejudice to the processing for which the owner of the social network is responsible. our official page.
3. For what purposes are personal data, information and consent used?
  1. The personal data voluntarily provided by the user to COMPAÑÍA LUMISA ENERGÍAS, SL through its official website will form part of a data processing responsibility of COMPAÑÍA LUMISA ENERGÍAS, SL in order to offer information about COMPAÑÍA LUMISA ENERGÍAS, SL, by e-mail, fax, SMS, MMS, social communities or any other electronic or physical means, present or future, that makes it possible to carry out commercial communication, send a newsletter to those users who subscribe, exchange information with COMPAÑÍA LUMISA ENERGÍAS, SL and other users and establish communication with third parties.COMPAÑÍA LUMISA ENERGÍAS, S.L. informs that it habitually uses the WhatsApp application as a means of communication with clients, which implies an international transfer of data.You can exercise the rights of access, rectification, portability, deletion, limitation and opposition at C/ de Ausias March, 67, 08010 BARCELONA (Barcelona). Email: protecciondedatos@lumisa.es and the claim before the Spanish Data Protection Agency.
  1. From the moment the user uses this official page, they give their free, unequivocal, specific, informed and express consent for the processing of their personal data by COMPAÑÍA LUMISA ENERGÍAS, SL for the correct provision of said services in accordance with the provisions of this policy.
  1. The user is free to use the official website of COMPAÑÍA LUMISA ENERGÍAS, SL on this social network, so if the user does not agree to the processing of their data for said purposes, they must not use it or provide your personal data.
  1. Through this official page of COMPAÑÍA LUMISA ENERGÍAS, SL the user can share texts, photos, videos and other types of information and/or content that will be subject to both this policy and the Rules and Conditions of the Platform. The user will be responsible for ensuring that all content published respects current legislation, this policy and the Platform Rules.
  1. The user may only publish on this official page of COMPAÑÍA LUMISA ENERGÍAS, SL personal data, photographs and information or other content whose ownership and ownership belong to him or for which he has the authorization of third parties.
  1. COMPAÑÍA LUMISA ENERGÍAS, SL shall have the right to remove from this official page -unilaterally and without prior communication or authorization from the user- any content published by the user when the user infringes or violates current legislation, standards established in this policy and the Platform Rules.
4. What is the identification of the recipients with respect to whom LUMISA ENERGÍAS, SL intends to transfer or communicate data?
  1. The user is warned that all the information and content published on the official page of COMPAÑÍA LUMISA ENERGÍAS, SL on the social network may be known by the other users of the official page and the social network platform. Consequently, all the information and content published by the user on the official page of COMPAÑÍA LUMISA ENERGÍAS, SL on this social network will be communicated to the rest of the users due to the very nature of the service.
  1. COMPAÑÍA LUMISA ENERGÍAS, SL only plans to transfer or communicate data that, due to current regulations, must be made to judges, courts, public administrations and competent administrative authorities.
5. Other third-party service providers
  1. COMPAÑÍA LUMISA ENERGÍAS, SL warns the user that this entity is only responsible for and guarantees the confidentiality, security and treatment of the data in accordance with this policy, with respect to the personal data that it collects from the user through of this official page on this social network, not having any type of responsibility regarding the processing and subsequent use of personal data that could be made both by the owner of the social network and by third-party service providers of the information society. that could access such data due to the provision of their services or the exercise of their activity, third parties that establish hyperlinks to the social network, or those responsible to whom, through hyperlinks, COMPAÑÍA LUMISA ENERGÍAS, SL sends users adhered to this official page.
6. Data quality
  1. COMPAÑÍA LUMISA ENERGÍAS, SL warns the user that, except for the existence of a legally constituted representation, no user can use the identity of another person and communicate their personal data, for which the user must at all times have Keep in mind that you can only provide personal data corresponding to your own identity and that are adequate, pertinent, current, exact and true. In any case, the user must respect the privacy of third parties, whether or not they are users of the social network or of the official website of COMPAÑÍA LUMISA ENERGÍAS, SL there.
7. Exercise of the Rights of Access, Rectification, Cancellation and Opposition of the data
  1. COMPAÑÍA LUMISA ENERGÍAS, SL informs the user of the possibility of exercising their rights of access, rectification, cancellation and opposition by means of a written request addressed to COMPAÑÍA LUMISA ENERGÍAS, SL with registered office at ADDRESS or the one that replaces it and communicate in the General Registry of Data Protection.For such purposes, the interested party must send to COMPAÑÍA LUMISA ENERGÍAS, SL the written communication indicating the request or right exercised together with a copy of their DNI or valid document in law that proves their identity , expressly indicating your username on the official page of COMPAÑÍA LUMISA ENERGÍAS, SL on the social network, in order to identify you unequivocally.
8. Other information of interest
  1. vCOMPAÑÍA LUMISA ENERGÍAS, SL may modify and/or replace this policy at any time, which, depending on the case, will replace, complete and/or modify the one currently published here. Therefore, the user must periodically access the same in order to stay updated.
  1. The user can contact COMPAÑÍA LUMISA ENERGÍAS, SL through the internal messaging service of the social network or through the following contact information:
    COMPAÑÍA LUMISA ENERGÍAS, SL Address: C/ de Ausias March, 67, 08010 BARCELONA Email: protecciondedatos@lumisa.es
  1. Furthermore, the user can consult the rules and policies published by the owner of the social network for its use.