Legal Notice

COMPAÑÍA LUMISA ENERGÍAS, S.L., responsible for the website, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, of July 11, on Company Services of Information and Electronic Commerce (LSSICE), BOE No. 166, as well as informing all users of the website regarding the conditions of use.Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

COMPAÑÍA LUMISA ENERGÍAS, S.L. reserves the right to modify any type of information that may appear on the website, without there being any obligation to give prior notice or inform users of said obligations, with publication on the website being understood as sufficient. website of COMPAÑÍA LUMISA ENERGÍAS, S.L.

1. Identification data

General information for the purposes of Article 10 of Law 34/2002 of July 11, services of the information society and electronic commerce.

  • Company name of the information society service provider: Compañía Lumisa Energías SL.
  • Registered address: C/ de Ausias March, 67, 08010 Barcelona
  • Inscription data in the Mercantile Registry: Volume 43048, Folio 136, Page B 419446, Inscription 1.
  • Tax identification code number: B65711855
  • Phone: 900 811 473
2. User

The use of this Website attributes the condition of User of the same and expresses your full and unreserved acceptance of each and every one of the General Conditions published by COMPAÑÍA LUMISA ENERGÍAS, S.L. at the very moment you access to the Web, without prejudice to the acceptance of the Specific Conditions that may be applicable Any use other than that authorized is expressly prohibited, leaving COMPAÑÍA LUMISA ENERGÍAS, S.L. empowered to deny or withdraw access and use of the Web, at any time, and without prior notice, to those Users who fail to comply with these General Conditions or the Particular Conditions that, where appropriate, are applicable.

3. Access and use of the Web

Access and use of the Web is free for users and does not require prior registration of the user in general. However, it is possible that the access and use of certain information and services offered through the Web can only be done after user registration.

The User is responsible for the veracity and accuracy of all the data that he enters on the web, whatever the functionality that he makes use of. Likewise, he declares that he has all the necessary permissions on the data to which he access and that you have consent for the use of data belonging to third parties. COMPAÑÍA LUMISA ENERGÍAS, S.L. is exonerated from any responsibility for inaccurate, incomplete or incorrect data or for the lack of consent for its use and incorporation into the web.

4. Services provided and online contracting

The Site is the online platform through which COMPAÑÍA LUMISA ENERGÍAS, S.L. offers the contracting of the supply of electricity. The contracting of the supply is therefore formalized electronically, through the contracting procedure that begins on our website and that, followed by all its steps, provides the User with an electricity supply contract subject to our general contracting conditions and the particular conditions agreed with the User and that are communicated to him by way of email for final online acceptance, at which time the contract is formalized and the User also acquires the status of Client of COMPAÑÍA LUMISA ENERGÍAS, S.L.

In the same way, COMPAÑÍA LUMISA ENERGÍAS, S.L offers the Client Area platform, acquiring the status of User having access to the Client Area service. The access and registration of the Client Area service is formalised, therefore, both, electronically, through the registration procedure and activated with the User (email) and personal and non-transferable password. For more information, consult our General Conditions of the Client Area service.

5. Modifications

The Company reserves the right to modify, unilaterally, at any time and without prior notice, these Conditions. In these cases, it will be published and notified as soon as possible. Likewise, it reserves the right to modify, unilaterally, at any time and without prior notice, the presentation and configuration of the Web.

6. Ownership of the contents

The website, including but not limited to, its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics, are the property of COMPAÑÍA LUMISA ENERGÍAS, S.L. or, if applicable, has a license or express authorization from the authors. All the contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public records.

Regardless of the purpose for which they were intended, total or partial reproduction, use, exploitation, distribution and marketing, in any case requires the prior written authorization of COMPAÑÍA LUMISA ENERGÍAS, S.L.

Any use not previously authorized is considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and/or graphics outside COMPAÑÍA LUMISA ENERGÍAS, S.L. and that may appear on the website, belong to their respective owners, who are themselves responsible for any possible dispute that may arise regarding COMPAÑÍA LUMISA ENERGÍAS, S.L. expressly authorizes third parties to redirect directly to the specific contents of the website, and in any case redirect to the main website of

The icons used are a derivative work of content obtained from made by Freepik and DinosoftLabs.

COMPAÑÍA LUMISA ENERGÍAS, S.L. recognizes the corresponding intellectual and industrial property rights in favor of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility whatsoever over them, nor does it endorse , sponsorship or recommendation by the same.

To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so via email

7. Translation of content into Catalan, Chinese and English

The versions of the Web in Catalan, Chinese and English have only an informative effect. In the event of any discrepancy in the content of the version in Catalan or English with the original version in Spanish, what is published in the latter will always prevail.

8. Exclusion of guarantees and responsibilities

Regarding the exclusion of guarantees and responsibilities, COMPAÑÍA LUMISA ENERGÍAS, S.L. will not be liable for:

The damages of any nature that may be due to the products or services that may be provided or offered by third parties or entities through the Web, and in particular:

  • Breach of the Law, morality and good customs, as well as public order, or the use of the products and/or services offered in a non-diligent or incorrect manner, or for illicit or contrary purposes or effects to what is established in these General Conditions or in the applicable Conditions that may be applicable.
  • Infringement of industrial and intellectual property rights.
  • Infringement of professional secrecy.
  • The infringement of the rights to honor, personal and family privacy and the image of people, and those related to the protection of children and youth.
  • The performance of acts of unfair competition.
  • The performance of illicit advertising or acts constituting a crime or of a pornographic nature.
  • The illegality or lack of veracity, accuracy, reliability, relevance, timeliness and completeness of the content and information transmitted or made available to Users, including information and services provided by third parties or by Users through the Web.
  • The breach or defective performance or termination for any reason of the contracts made, where appropriate, with third parties for the provision of services through the Web.
  • The incapacity of any User or the impersonation of the personality of a third party carried out by the User.

COMPAÑÍA LUMISA ENERGÍAS, S.L. will only be responsible for its own services and content directly originating from it and identified with its Copyright as a brand or intellectual or industrial property of the same.

The damages of any nature that may be due to knowledge by unauthorized third parties of the class, conditions, characteristics and circumstances of the use that users make of the Web and the services it offers.

The damages of any nature that may be due to the existence of errors in the access or use of the Web page, as well as in the access or use of its services or content, even if it undertakes to avoid them, update or correct said content. That is to say, the responsibility for the lack of availability or continuity of the operation of the Web and the services is excluded, as well as with respect to failures in accessing the different Web pages or those from which they are accessed. provide the services.

The damages of any nature that may be due to the information contained in websites to which this website may send hypertext links. The purpose of the links that appear on the page is purely informative, the Company not being responsible in any case for the result that you intend to obtain by accessing the aforementioned links. Therefore, COMPAÑÍA LUMISA ENERGÍAS, S.L. will not be liable for:

  • The availability, accessibility and operation or continuity of the linked sites.
  • The quality, legality, reliability, usefulness, veracity, validity, exhaustiveness and/or authenticity of the content existing in the linked sites.
  • The maintenance, provision or transmission of existing content on linked sites.

The damages of any nature that may be due to the existence of viruses in the computer system, electronic documents or files of the Users. Likewise, due to the presence of viruses in the services provided by third parties through of the Web, causing alterations in the computer system, electronic documents or files of the Users.

Under no circumstances, including negligence, for loss of business, loss of use, loss of profits, loss of data, for indirect, incidental, special or consequential damages resulting from access to or use of the services of the Web, or that are otherwise within the scope of the same.

The damages that may arise from the knowledge that unauthorized third parties may have, of the class, conditions, characteristics and circumstances of access and use that Users make of the Web and of the information and services, as well as of the breach by Users of their obligations in relation to personal data.

In relation to the limitation of responsibilities, COMPAÑÍA LUMISA ENERGÍAS, S.L. rejects all guarantees regarding the services of the Web, express, implicit or obligatory, including, but not limited to the implicit guarantees of commercialization and suitability for specific purposes and the mandatory guarantees of protection against non-compliance.

9. Disclaimer

COMPAÑÍA LUMISA ENERGÍAS, S.L. is exempt from any type of responsibility derived from the information published on its website provided that this information has been manipulated or introduced by a third party unrelated to it.

Use of cookies

This website may use technical cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the proper functioning and display of the site The cookies used are, in any case, temporary, with the sole purpose of making browsing more efficient, and disappear at the end of the user's session.In no case, these cookies provide personal data by themselves and are not will be used to collect them.

Through the use of cookies it is also possible that the server where the website is located recognizes the browser used by the user in order to make navigation easier, allowing, for example, access to users who have previously registered for the areas, services, promotions or contests reserved exclusively for them without having to register for each visit. They can also be used to measure the audience, traffic parameters, monitor the progress and number of entries, etc. being in these cases technically dispensable cookies but beneficial for the user. This website will not install dispensable cookies without the user's prior consent.

The user has the possibility of configuring his browser to be alerted of the reception of cookies and to prevent their installation on his computer. Please consult the instructions of your browser for further information.

Link Policy

From the website, you may be redirected to content from third-party websites. Given that COMPAÑÍA LUMISA ENERGÍAS, S.L. cannot always control the content entered by third parties on their respective websites, it does not assume any type of responsibility regarding said content.In any case, it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, putting in knowledge of the competent authorities the content in question.

COMPAÑÍA LUMISA ENERGÍAS, S.L. is not responsible for the information and content stored, by way of example, but not limitation, in forums, chats, blog generators, comments, social networks or any other means that allows to third parties to independently publish content on the website of COMPAÑÍA LUMISA ENERGÍAS, S.L. However, and in compliance with the provisions of articles 11 and 16 of the LSSICE, it is made available to all users, authorities and security forces , actively collaborating in the withdrawal or, where appropriate, blocking of all content that may affect or contravene national or international legislation, the rights of third parties or morality and public order.In the event that the user considers that If there is any content on the website that could be subject to this classification, please notify the website administrator immediately.

This website has been reviewed and tested so that it works correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, COMPAÑÍA LUMISA ENERGÍAS, S.L. does not rule out the possibility that there are certain programming errors, or that force majeure, natural disasters, strikes or similar circumstances occur that make access to the website impossible.

IP addresses

The website's servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet.

All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain only statistical measurements that allow knowing the number of page impressions, the number of visits made to the web servers, the order of visits, the access point, etc.

10. Duration and termination

Access to and use of the Web have, in principle, an indefinite duration. Notwithstanding the foregoing, COMPAÑÍA LUMISA ENERGÍAS, S.L. reserves the right to terminate or suspend access and use of the Web at any Whenever this is reasonably possible, COMPAÑÍA LUMISA ENERGÍAS, S.L. will give prior notice of the termination or suspension of access and/or use of the Web.

11. Indemnification of the user

The User expressly agrees to indemnify the Company and the rest of the companies in its Group, employees, administrators, agents, information or service providers and licensors, for any damages (including legal fees and costs) derived from the breach by the User of these General Conditions or the applicable Particular Conditions, as the case may be, as well as to collaborate with the Company in defense of its interests in the event that any claim is filed or any legal procedure is initiated or invoked. or administrative for such cause. Likewise, the User undertakes to make his best efforts in order to avoid or, where appropriate, mitigate the harmful and detrimental effects that may arise from this for COMPAÑÍA LUMISA ENERGÍAS, S.L.

12. Applicable legislation and jurisdiction

The applicable law in case of dispute or conflict of interpretation of the terms that make up this Legal Notice, as well as any matter related to the services of this website, will be Spanish law.

13. Copyright

© Copyright 2011 Compañía Lumisa Energías, S.L. Reproduction in whole or in part is prohibited. All rights reserved.