At Lumisa, as an energy marketer, we focus our activity on the purchase of energy in the electricity market. The electricity distribution and maintenance lines are the property of the distribution companies.
Remember that before making a claim, you can check the most frequent questions about your contracts and help you more easily and quickly.
The data protection regulations allow you to exercise your rights of access, rectification, opposition, deletion (“right to be forgotten”), limitation of treatment, portability and not to be subject to individualized decisions before the data controller.
You have the right to contact the person responsible for the file in order to request the following information:
You can request the person responsible for the file to rectify your data. In addition, you can request that your personal data be canceled.
You can object to a third party using your personal data for any treatment.
You can request all the data that has been collected about him in a single document.
You can request that your data only be used for certain purposes.
You can request not to receive commercial communications.
You can exercise your rights through our form, requesting Access, Rectification, Cancellation, Opposition, Robinson Client, Deletion, Data Portability and Treatment Limitation.
Every claim received is registered in our computer systems and the client may request information about it in any of the indicated channels. COMPANY LUMISA ENERGIES, S.L. undertakes to answer any claim in the shortest possible time, which will not exceed one month from the date of receipt of the same in our claims service center. The purpose of this reply is to inform the client of the actions that have been taken or will be taken to solve the incident that is the subject of the claim. The response does not necessarily imply the solution of the incident, since on many occasions it may require actions in which the time exceeds that set for the response.