FAQs

When a new supply requires a connection to the distribution network, or an existing supply wants to expand the available power in a supply, it is necessary to make a supply request to the corresponding Distributor.

Through Lumisa, we can help you process this process withthe Distributor. You just have to authorize us as your representative to be able to manage everything on your behalf.

The Rush management procedure is: 1. Application phase.
This is the opening phase of the file. You must provide us with a series of data and documentation such as:

• Applicant (Name, ID or CIF, correspondence address, email, and telephone).
• Address for which the supply is requested.
• Useful surface.
• Location map and location map of the general protection box.
• Requested power (kW), which can be determined once the situation map is sent.

The file will be paralyzed until the plans requested by the distributor are received.

2. Report preparation phase.
Once the Lumisa service record has been opened, the distributor's technical department will carry out the study of the affected area, assessing the activities necessary to carry out the requested facilities.
They will also execute a report with the technical-economic conditions, thus informing the applicant.

3. Project development phase.
Once the applicant has accepted the budget prepared by the Distributor, as well as reviewed the required documentation, they are prepared to take the necessary actions for the start of the works. In this phase, the CUPS (Universal Supply Point Code) number is assigned, which should be noted.
In the event that official permits and licenses are necessary, such as the works license, the requested file must be kept pending the granting of the same.

4. Work execution phase.
Once the necessary permits and licenses have been granted, the work begins and ends, prepared for the hiring of the registration of the supply point.

5. Final hiring phase.
Finally, the Certificate of Electrical Installation (CIE) made by a qualified technician must be provided, and it is then possible to register the supply point with us.

For the preparation of the budgets corresponding to new supplies, and according to article 103 of Royal Decree 1955/2000, of December 1, which regulates the activities of transport, distribution, marketing, supply, and procedures for authorization of facilities for Electricity, the deadlines to receive the Distributor's response of the technical and economic conditions to meet the requested supply are as follows:

Low voltage supplies.

• When a supply of up to 15 kW is requested in which it is not necessary to carry out extension installations, the distribution company will give the technical-economic conditions in writing within five days.
• For any service when the transformation center installation is not necessary: ten days.
• When the installation of transformation centers is necessary:
  1. 1st auxiliary works service: ten days.
  2. Definitive service with medium to low voltage transformation center: twenty days.
  3. Definitive service with high and medium voltage transformer substation: thirty days.

High voltage supplies.

• For a consumer with a nominal supply voltage equal to or less than 66 kV: forty days.
• Other high voltage supplies: sixty days.

The technical-economic budgets have a validity period of three months, from the date of communication of said budget.

For new network supplies necessary to meet new supplies or expansion of existing ones of up to 100 kW at low voltage and 250 kW at high voltage that already has the endowments and services required by urban planning legislation, its construction corresponds to the company distributor, the customer must pay the extension scale (€ 17.37 / kW) established by regulation.

For the rest of the cases, the applicant must assume the total cost of the necessary work, such as network extension, and those reinforcements and adjustments are met with the criteria of the Ministerial Order IET 2660/015.

As for the cost, when a customer requests the installation of the connection, the Distributor will propose a budget that will depend on the particular case.

That is why, the price may vary depending on the location of the new supply, the condition of the land and other factors that may hinder the electrical installation. If the client or end user hires a higher power or expands the power already contracted, it will also pay the excess for the extension and access rights corresponding to the power increase

Once the installation of the connection has been completed, the client will also have to pay the rights caused by the registration of the supply point.

For the execution of the necessary facilities for new supplies, and according to article 103 of Royal Decree 1955/2000, of December 1, which regulates the activities of transport, distribution, marketing, supply, and procedures for authorization of facilities for electric power, the execution deadlines for the commissioning of the installation from the moment the connection rights are met will be the following, counted in working days:

1. Low voltage supplies:

• When it is not necessary to carry out any extension of the low voltage network: five days.
• When you only need to expand the low voltage network: thirty days.
• When a transformation center needs to be built: sixty days.
• When several transformation centers need to be built: eighty days.

2. High voltage supplies:

• Connected to a single consumer with a nominal supply voltage equal to or less than 66 kV: eighty days.
• Other high voltage supplies: the term will be determined in each case depending on the importance of the work to be performed.