Changing energy suppliers is a fast and totally free procedure. This is carried out when someone wants to go to another company because they offer better prices or better services. Also, you will not be without electricity during the switching procedure.
If you have decided to contract with Lumisa, we will briefly explain the steps to follow.
If you contract through our website or through our Customer Service you must follow the following procedure:
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To make the change to Lumisa, you must provide the following documentation via email or fax at [email protected] or by calling 900 811 473 or WhatsApp 688 100 100:
- If a company, provide the company CIF and the administrator's ID; if an individual, provide the ID of the holder.
- Last electricity bill.
- Bank account number.
- Contact information: Telephone number and email.
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Once we receive the documentation, we will send the contract to the shipping address or email address provided. You must keep a copy and return it by email address, or simply make an online signature through our digital signature platform.
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Once we receive the contract, we will proceed to make the switch. The switch may take between 5 to 7 days depending on the Distributor.
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You will receive one last liquidation bill from the previous marketer. The first Lumisa invoice will close the billing cycle, the second invoice will begin the natural billing cycle.
So you do not have to worry about anything since we will handle the procedures quickly and efficiently.
