We answer all your questions in our frequently asked questions section. If you have further questions, please contact us.
The telemanagement counter is an intelligent reader of electricity consumption that can be replaced by traditional electric meters. Its advantages, among others, are that it can read consumption remotely, make real readings, and function at a faster pace.
The Royal Decree 1110/20017, Order ITC 3860/2007 and IET 290/2012 obliges the distribution companies to replace the current meters, with power less than or equal to 15 kW for meters with telemanagement capacity before 2018.
The cost of renting equipment is set by the Ministry of Energy, Tourism and Digital Agenda, which is regulated by Order IET / 1491/2013, of August 1, which reviews the electric power access toll.
Therefore, the supplier will charge the rental of equipment, although it really is a payment that is paid to the distributor because it is responsible for the operation and maintenance of the same equipment.
These prices will depend not only on the price of the equipment but also on the costs associated with its installation and maintenance. Therefore, the average cost for renting domestic electricity meters is €0.81 for single-phase meters with time discrimination and with the possibility of telemanagement. And €1.36 for three-phase meters with time discrimination and with the possibility of telemanagement.
According to Royal Decree 1718 / 2012 of December 28, it is established that the reading of the electricity meter will be performed by the Distribution Company responsible for the corresponding area. The reading will take place with a bimonthly periodicity, which will be communicated to the supplier company.
In the case of having an intelligent meter or telemetry, the reading will be done on a monthly basis.
If the Distributor Company in charge of reading your electricity consumption cannot access the measurement equipment to carry out the reading, you must give a notice of impossible reading in which you indicate a telephone number and a web address where you can facilitate the reading of your meter and a deadline.
Therefore, if you do not facilitate the reading of your meter within the indicated period, the Distributor can estimate the electricity consumption. The estimated reading is a calculation made by the distributor of the period consumption, which has not been possible, from the actual reading of your meter.
The Distributor makes the estimate as close as possible to the real monthly consumption of the client. However, if it has been estimated more or if it has been estimated less, it will be regularized with the actual readings in the next bill and with the price corresponding to each period.
You can also visit our blog "Estimated Reading, Why and How to Fix It" for more information.
If you wish to have an actual monthly reading, please send us your meter reading by filling out the reading form or via email at [email protected].
We will need to identify your supply point, so please also include your CUPS (Universal Supply Point Code).
ICP stands for Power Control Switch. The ICP controls the power consumed. Therefore, if the power consumed is higher than the contracted one, it starts operating by cutting off the power supply.
The maximeter is a device that measures the maximum power of all the powers between periods of 15 minutes of an electrical supply for contracted powers greater than 15 kW. It records the parameters of:
Unlike the IPC, it avoids cutting the power supply in the case of exceeding the contracted power.
To distinguish whether you have a single-phase or three-phase installation, just look at the ICP, which is in the first position within the electricity box.
If you are still receiving estimated bill readings, you will need to submit your own meter reading to avoid being billed based on an estimated reading. To send us an actual reading, you will need to:
Please note that:
- Readings taken by a technician will always take priority.
- If the technician cannot access the meter, we will consider the readings you have provided.
- If you do not send us readings, an estimate will be made.
An estimated bill is just as valid as one based on an actual reading; however, keep in mind that it is provisional and will be adjusted every six months once actual consumption readings are available.
Resolve your doubts through our customer service channel.
Or if you prefer, call us at our totally free customer service phone number
900 811 473
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