FAQs

Yes. We advise you to do the procedures online because it is the fastest way and you can attach the online documentation directly.

But if you prefer you can also do it through our telephone number 900 811 473 or our e-mail [email protected].

In order to make a change of holder, keep in mind that:

• The change is always requested by the new holder.
• The new holder becomes responsible for the invoices.
• The amount of the first invoice is calculated pro rata.
• We do not charge to change the holder, but in some cases you may have to pay your Distribution company.

The request to change the holder can be processed online in a very fast and simple way through this link. You only need to have on hand a recent invoice, the bank account and the DNI of the new holder.

If you want to discuss it in more detail, we have an article in our blog "Make a change of holder of the light" with the step by step to follow.

Yes, it is possible. If your circuit breakers rarely trip, it's likely that you have room to reduce the power; if, on the other hand, they trip often, you're probably at the limit. If you add new appliances or increase your usage, you may need to contact your electricity company to discuss increasing your power.

Following the Royal Decree-law 15/2018 on urgent measures for energy transition and consumer protection, it will be possible to contract power in increments of 0.1 kW, eliminating the standardized power ranges that limited contracts to those values.

The power you need will be determined by several factors. A very intuitive way to know if our power is inadequate is the following:

• Turn on all the appliances in your house at once. If the power does not jump, it means that surely you have a power over what you need and you have some margin to decrease it.
• If the daily use of your electrical appliances frequently leads to losing power, the power you are using is too little and you will have to increase it to enjoy more comfort.

See our article "How to calculate the electrical power you need in your home" to solve your doubts on this topic.

To make a change of power you must fill out the power change form on this link.

The following will be necessary:

• Holder's electricity supply address.
• Personal data of the administrator.
• Current and new contracted power.
• CUPS, which appears on your invoice.

In the same way, you can contact us via email at [email protected] requesting a power change request form. Once it is filled out and signed, it will be resent to the same email.

1. If it is a reduction of the power, you will have to pay a small cost of € 9.04 plus VAT due to the entitlement rights.
2. On the other hand, if it is an increase in contracted power, the expense will be higher since they must be paid:

• Right of access with an amount of € 19,703137/kW requested plus VAT.
• Extension fee with an amount of € 17,374714/kW requested plus VAT.
• Engaging right with an amount of € 9.04 plus VAT.

The change of power holds a cost for the user of the point of supply since they will have to pay a series of rights and managements carried out by the Distributor, which will be passed on in a single invoice.

If you want to know more about this, here is the article "How much does it cost to change the contracted power?".

According to Royal Decree 1164/2001, it is only allowed to process one modification of the power and/or per year per holder.

Therefore, if in less than a year a second modification is requested again under the same ownership, it will be denied and they will have to wait the indicated time to make a new modification.

If you need to update your payment information, you must complete the following SEPA Direct Debit form.

If the holder of the new bank account is the contract holder, you will only need to have the IBAN (20 digits) on hand. If you are not the holder, in addition to the IBAN, you will need the ID document (DNI, NIF, CIF, passport) of the account holder.

Remember that you can modify the bank account details at least 21 calendar days before the invoice issue date to allow time for the bank to process the update and charge the new account.

Alternatively, you can provide us with the updated information by sending an email to [email protected] including the CUPS number and the data you wish to modify.

You cannot make an ownership change if there is a debt. When the debt is paid, then you can make the change of ownership. For these cases there are two possibilities:

• Change of owner without subrogation: the new owner is separated from any responsibility incurred by the previous owner.
• Change of owner with subrogation: the new holder assumes all the conditions agreed in the contract by previous holder.

Keep in mind that if there are outstanding debts, until they are satisfied, the change of ownership cannot be made.

In accordance with the article 52.4.i) of the law 24/2013, from 26 December, of the Electric Sector, essential supplies are considered those domestic supplies in which there is documentary evidence formalized by medical staff that the supply of electrical energy is essential for the feeding of a medical equipment that is essential to keep a person alive. In any case, these supplies will be limited to persons in their habitual residence.

To guarantee the compliance of these requirements you must provide the following documentation to our email [email protected]:

• Current medical certificate confirming the existence at the point of supply of an indispensable electrical device to keep a person alive.
• Certificate of registration that accredits that the person to whom the medical equipment is destined resides at said point of supply.

If you need to prove that you are up to date with all the payments on your invoices with Lumisa, get in contact and we will send you a document through your email that will certify that there are no defaults on the date the certificate is issued.

Through our client area you can request the quarterly amounts of form 347 according to Order HAC/1148/2018, of October 18. The application period for this procedure is from January 1 to the last day of February.

Remember that form 347 is mandatory and is submitted in February of the following year and ends on February 28.