FAQs

You do not need to make any changes to your meter or your installation. The change is administrative, so technically everything remains the same.

Of course, you can have as many supply contracts with us as you wish. For example, if you have a home address, rental location and company and you want to hire them with us, we will look for the rate that best suits each case, according to the need.

No. Under no circumstances will you be without supply during the switch.

The move to the liberalized market means a change of company, but you can contract with a trading company of the same group as your current distributor.

You can choose the shipping method between post mail shipment to your point of supply or fiscal address. Or to the email address you provide us.

Also, if you join Lumisa and you register in the Customer Zone you will be able to see all your already issued bills and download them whenever you want.

The answer is NO. When you hire our services you are free to stay or leave at any time.

For new network supplies necessary to meet new supplies or expansion of existing ones of up to 100 kW at low voltage and 250 kW at high voltage that already has the endowments and services required by urban planning legislation, its construction corresponds to the company distributor, the customer must pay the extension scale (€ 17.37 / kW) established by regulation.

For the rest of the cases, the applicant must assume the total cost of the necessary work, such as network extension, and those reinforcements and adjustments are met with the criteria of the Ministerial Order IET 2660/015.

In most cases, the payment of electricity is usually made by direct debit. In this case, if the payment is made late, Lumisa will proceed to notify payment of the same by mail and burofax.

In case of non-payment by the client, Lumisa may process, in accordance with current regulations, the suspension of the supply if twenty (20) calendar days have elapsed since the payment had been required, through presentation to the collection to the financial institution where the client has domiciled the payment of the invoice or through the deposit into account of the bank accounts provided to the client, and this would not have been paid in full.

When we talk about a new power supply, we refer to supplying a point where there is no electricity, but there was electricity once. In this case, you have to apply for a reconnection.

On the other hand, when we talk about changing companies, that is when there is already electricity and a contract with a company, but the customer wants to switch companies because the latter offers better services or more competent prices, or because of preference for another supplier. 

In "Difference between connect a new power supply and switching companies" we explain it in more detail.

In this case, we recommend verifying whether you are the only supply point without service. If other neighbors are also affected, you should contact the distributor by phone to report the issue, as the problem is likely located in the external network.

If you are the only one affected, it means the issue is within your own installation. In this case, you will need to call an electrician for repairs, as the distributor is not responsible for this type of issue.

You can find more detailed information in the article "Steps to Take in Case of an Electrical Power Outage".

Requests can be made by phone, email, postal mail, or fax to any of the reference suppliers.

Yes. We advise you to do the procedures online because it is the fastest way and you can attach the online documentation directly.

But if you prefer you can also do it through our telephone number 900 811 473 or our e-mail [email protected].

An installation company or an authorized installer can issue you the technical documentation that certifies that the installation is correct for the registration of the supply.

Once the file has been processed, if fraud has been found, the corresponding fine will have to be paid and then the supply will be standardized in accordance with current legal regulations.

Normally, the meter is paid as rental of measure month by month, if it is that way, the distribution company must proceed to normalization to update it.

Otherwise, if you have an own accountant, the work necessary for this will be carried out by the user, and the distributor must be notified once it has been finalized so that the latter can verify it.

Ideally, depending on the electrical appliances you have, it would be a power of 4.6 KW, and with a power control device installed in the charging point it would be sufficient.

At Lumisa, we manage the registration of the customer's electricity meter, providing the technical documentation of the electricity meter.

The technical documentation of the Electricity Meter will be provided by the brand. However, if you have lost it or do not currently have it, it can be requested again at a cost of € 60 by sending a photograph of the Electricity Meter placed by an authorized installer.

Once registered in Lumisa, the change is requested from the Distributor and it will be reflected in your electricity bill through the Electricity Meter number.

It is a company which is responsible for marketing a finished product. They are responsible for purchasing energy and billing its consumers using distribution networks.

Energy distributors remain regulated by the State, and are responsible for the maintenance and monitoring of the different areas of the country.

Learn the differences between a supplier and a distributor

Red Eléctrica de España (REE) is in charge of transporting energy in High Voltage and managing, maintaining and repairing the necessary infrastructures for this.

According to Royal Decree 1718 / 2012 of December 28, it is established that the reading of the electricity meter will be performed by the Distribution Company responsible for the corresponding area. The reading will take place with a bimonthly periodicity, which will be communicated to the supplier company.

In the case of having an intelligent meter or telemetry, the reading will be done on a monthly basis.

According to Royal Decree 1164/2001, it is only allowed to process one modification of the power and/or per year per holder.

Therefore, if in less than a year a second modification is requested again under the same ownership, it will be denied and they will have to wait the indicated time to make a new modification.

According to what is established in article 79 of Royal Decree 1955/2000, it is the amount to be delivered, at the time of contracting, for an amount equal to the monthly theoretical turnover corresponding to fifty hours of use of the contracted power.

It is the cost stipulated by the State that must be paid when carrying out the revision of the installation, with an amount of 8.011716 € + VAT.

Lumisa offers rates adapted to the Circular 3/2020 of January 15, 2020, the Order TED/371/2021 of April 19, and the Resolution of March 18, 2021 by the National Commission on Markets and Competition, which can be tailored to your consumption needs.

The main changes to Circular 3/2020 are:

• The 2.0A / DHA and 2.1A / DHA rates with contracted power equal to or less than 15 kW will be renamed 2.0TD.
• The 3.0A tariff with contracted power greater than 15 kW will be renamed 3.0TD.

The most suitable rate for you will depend on the type of supply, if it is a home, the type of home, the people who live in it, and what they spend, a small premises, a large company, among others.

If you are not yet a client of ours and you have any questions about what type of rate should be contracted, do not hesitate to contact us and we will assist you through the free phone number 900 811 473, as well as by email [email protected].