We answer all your questions in our frequently asked questions section. If you have further questions, please contact us.
You can choose the shipping method between post mail shipment to your point of supply or fiscal address. Or to the email address you provide us.
Also, if you join Lumisa and you register in the Customer Zone you will be able to see all your already issued bills and download them whenever you want.
If you have questions about your bills you have several options:
At Lumisa we have some payment methods:
In most cases, the payment of electricity is usually made by direct debit. In this case, if the payment is made late, Lumisa will proceed to notify payment of the same by mail and burofax.
In case of non-payment by the client, Lumisa may process, in accordance with current regulations, the suspension of the supply if twenty (20) calendar days have elapsed since the payment had been required, through presentation to the collection to the financial institution where the client has domiciled the payment of the invoice or through the deposit into account of the bank accounts provided to the client, and this would not have been paid in full.
The power term in the electric bill is the price that the user pays for this contracted power, which is multiplied by the number of kilowatts (kW). It is a fixed concept that has to be paid even if no consumption is made.
The term of energy is the variable cost according to the consumption made. It is the result of multiplying the energy consumed during the billing period corresponding to the price of the term of the contracted energy.
The special tax on electricity falls on the consumption of electricity and taxes the supply of electric energy for electric consumption, as well as the consumption by the producers of that electricity generated by them. The percentage of this tax is 5,11269632%, applied to the power term and the consumption term.
The proceeds from the electricity tax are allocated to public funds, in charge of sectors such as health or education.
It is the amount owed to the distributor when using its electrical networks and transfer energy to your point of supply.
This is the amount relative to the actions carried out by the marketer on the basis of unpaid bills within the period established in the general conditions.
At Lumisa, we manage the registration of the customer's electricity meter, providing the technical documentation of the electricity meter.
The technical documentation of the Electricity Meter will be provided by the brand. However, if you have lost it or do not currently have it, it can be requested again at a cost of € 60 by sending a photograph of the Electricity Meter placed by an authorized installer.
Once registered in Lumisa, the change is requested from the Distributor and it will be reflected in your electricity bill through the Electricity Meter number.
The electronic billing service allows you to access the contents of your bill online in electronic format, at no additional cost. The electronic bill has the same information as the bill you receive on paper and it can be displayed with the same appearance.
You will receive your bill by email in PDF format and you can view it and download it to your computer at any time.
The registration in the electronic billing service will be done through the contracting form by accepting the receival of bills through the email provided by the client.
If you wish to receive the paper invoice again, you can request it through the customer area or by sending an email to [email protected].
The SEPA (Single Euro Payments Area) mandate is the direct debit order that the customer authorizes and agrees to Lumisa to charge in a certain bank account.
It has some characteristics:
You can direct your payments with Lumisa by filling out our form of modification of payment method.
Resolve your doubts through our customer service channel.
Or if you prefer, call us at our totally free customer service phone number
900 811 473
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