FAQs

According to the Circular 3/2020 of January 15, 2020), the Order TED/371/2021 of April 19, and the Resolution of March 18, 2021, of the National Commission for Markets and Competition, new access tariffs will be introduced starting June 1, 2021.

Rate 2.0TD

All consumers will have differentiated prices based on time slots for both power and consumption. Consumption will be divided into three periods:

• Peak: The highest price, from 10:00 to 14:00 and from 18:00 to 22:00, Monday to Friday, excluding holidays.
• Flat: A moderately priced period, from 08:00 to 10:00, 14:00 to 18:00, and 22:00 to 24:00, Monday to Friday, excluding holidays.
• Off-peak: The lowest price, from 00:00 to 08:00, Monday to Friday, and all hours on Saturdays, Sundays, and national holidays.

Power usage is divided into two periods:

• Peak power: From 08:00 to 24:00, Monday to Friday, excluding holidays.
• Off-peak power: From 00:00 to 08:00, and all hours on Saturdays, Sundays, and national holidays.

Rate 3.0TD

The hourly discrimination of 3 periods will transition to 6 periods (for power and energy). Instead of dividing the year into two seasons (winter and summer), it will be split into four:

High Season (January, February, July, December):

• Peak (P1): 09:00 - 14:00, 18:00 - 22:00.
• Flat (P2): 08:00 - 09:00, 14:00 - 18:00, 22:00 - 24:00.
• Off-peak (P6): 00:00 - 08:00.

Mid-High Season (March, November):

• Peak (P2): 09:00 - 14:00, 18:00 - 22:00.
• Flat (P3): 08:00 - 09:00, 14:00 - 18:00, 22:00 - 24:00.
• Off-peak (P6): 00:00 - 08:00.

Mid-Low Season (June, August, September):

• Peak (P3): 09:00 - 14:00, 18:00 - 22:00.
• Flat (P4): 08:00 - 09:00, 14:00 - 18:00, 22:00 - 24:00.
• Off-peak (P6): 00:00 - 08:00.

Low Season (April, May, October):

• Peak (P4): 09:00 - 14:00, 18:00 - 22:00.
• Flat (P5): 08:00 - 09:00, 14:00 - 18:00, 22:00 - 24:00.
• Off-peak (P6): 00:00 - 08:00.

Consumers who switch to the 2.0TD toll will be applied the same power for the peak and trough period that will correspond to the power they currently have contracted. To consumers passing the 3.0TD toll:

• The power of the period P1 will correspond to the power that they have contracted in the peak period.

• The power of the period P2, P3, P4 and P5 will correspond to the power that they have contracted in the valle period.

Have a PVPC (Voluntary Price for Small Consumers) electricity tariff, with or without time-of-use billing, and a contracted power equal to or less than 10 kW in your primary residence. This is contracted with reference suppliers. You cannot benefit from the Social Bonus with Lumisa.

Meet the personal, family, and income requirements to be considered a vulnerable consumer (25% discount), a severely vulnerable consumer (40% discount), a consumer at risk of social exclusion or a consumer vulnerable due to COVID-19 (25% discount), as established by the Ministry for Ecological Transition and Demographic Challenge.

Requests can be made by phone, email, postal mail, or fax to any of the reference suppliers.

The PVPC rate is the Voluntary Price rate for the Small Consumer. This is the electricity rate that belongs to the regulated market, that is, the one that has electricity prices set by the Government. The PVPC replaces the previous Last Resort Rate (TUR) and is regulated by the Ministry of Industry, Commerce and Tourism. It is applied to the bills of those consumers with a contracted power not exceeding 10 kW.

With the new PVPC system, the way of calculating the payment only for consumption during a billing period is modified.

Lumisa offers two options regarding the type of rate according to your needs.

• Indexed rate: with the indexed rate, you will pay the energy consumed at the price set by the electricity market, plus a small fee of € 3.9 / month to cover our management expenses.
• Fixed rate: with the fixed rate you will always pay at a fixed annual price for the energy you consume and the contracted power without worrying about increases or decreases in the price of electricity.

The indexed electricity rate is the one that offers the same price of the electricity supply as purchased by the marketer in the Market, plus a small fee of € 3.9 / month to cover our management expenses. That means that the price of electricity will vary every hour and the customer will have 24 different prices per day.

The price of energy is stipulated by Red Eléctrica Española and the price of power is always the same and is indicated in the Official State Gazette (BOE).

At Lumisa we offer you energy at cost price, therefore, this is the margin we have to cover management costs and, no more, no less.

The indexed rate has certain advantages, explained below:

• You will pay at all times for the electricity you consume at the wholesale market cost price.
• You can adapt your consumption to the different tariff periods by shifting high-energy consumption activities to these times.
• The risk premiums charged by marketers are eliminated.
• You can always see the energy price set by Red Eléctrica Española.

To better understand the difference between the fixed price and the indexed price, we must take into account a concept, Risk.

With the indexed rate, the price of energy is the one set by the electricity market. In this type of rate, the risk is assumed by the user since the fluctuation of the electricity market will be reflected in his bill.

On the other hand, in the fixed rates, the marketer marks a fixed price with the client that applies for a certain time (normally one year). The trading companies are the ones that assume the market risk and apply premiums to their rates. In this type of contract, the fixed price will largely depend on when the fixed price of electricity is negotiated.

The fixed rate is the one for which you will pay a fixed price for each kWh that has been consumed, previously established in the contract with Lumisa.

For more information see the Pricing Policy.

1. Promotional Code Discount

20% Discount. Valid promotions for 3.0TD access rates, contracted power above 15 kW.

• Consumption below 2,000 kW/month: A special 20% discount will be applied to the Energy Term during the first year of the contract with LUMISA. After the promotional one-year period, the normal 15% discount will be applied to the Energy Term.
• Consumption above 2,000 kW/month: A special 20% discount will be applied to the Energy Term during the first year of the contract with LUMISA. After the one-year promotional period, the regular 15% discount will be applied to the Energy Term. Annual renewal of the discount will be subject to a risk assessment and payment history review. If the review is unfavorable, LUMISA may adjust the price to the standard retail rate.
• Consumption above 6,000 kW/month: A special 20% discount will be applied to the Energy Term for an indefinite period as long as the contract with LUMISA remains active. This promotion is contracted indefinitely until the contract end date with LUMISA.

For more information, consult the Pricing Policy.

2. Invitation Code Promotion

With the invitation code, you and your friend can receive 100 kWh for your next bill.

To benefit from this promotion, you must be a Lumisa customer. You can find your invitation code (personal and unique) on your issued bills under the PROMOTIONS section.

To apply the invitation code, your friend needs to enter it in the online contracting form.

For more information, consult the Terms and Conditions of the Promotion.

Example: in the following link you can find all the available promotions.